Proficiens Ltd. (“we”, “our” or “us”) is a private company registered in EU.
All Personal Data collected is in the control of Proficiens Ltd. In the event that Proficiens Ltd, its parent company or trading names and brands were subject to a change of ownership, the control and permissions that you have granted us with regard to your Personal Data will be transferred to the new owner.
The Personal Data we collect is essential in helping us to provide an excellent overall experience for our customers when using Proficiens Academy and for helping us to continually improve that experience.
We use Personal Data in three main ways:
We will not share your Personal Data with third parties - other than owners of the courses that you are taking - without having obtained your permission. We will only disclose your personal information, without your permission or notice, if required to do so by law or in the good faith believe that such action is necessary to:
You can access your user information by accessing your profile through the log-in process of our Web Site. You can use your profile to access and keep your personal information up to date and to set what marketing communications you wish to receive.
You can request and obtain details of the Personal Data we may hold about you by writing to:
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Please quote your name and e‑mail address. We would be grateful if you could also provide brief details of the information required as this will help us to accurately respond to your request.
For the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Data we may hold about you and we will aim to respond to such requests within 30 working days.
We recognise that people are increasingly concerned about the protection of Personal Data from misuse and abuse, and about privacy in general. We constantly review and enhance our technical, physical and managerial procedures in connection with the collection, storage and disclosure of Personal Data in order to protect it from unauthorised access, accidental loss and/or destruction.
We do not store your credit card and other financial information, since all the transactions are carried out through the secure PayPal payment service.
It is important for you to remember to protect yourself against unauthorised access by guarding your password. For example, if you use a shared PC, make sure you logout or close your browser whenever you leave the PC. You are required to use a unique password for your Proficiens.eu account that does not contain any personal information and is not used for any other account.
Monitoring or recording of your calls, emails, and other communications may take place in accordance with Croatian law, and in particular for business purposes, such as for quality control and training, and in order to prevent or detect crime.
A cookie is a small text file that is placed on to your computer via your web browser when you visit a website. Cookies are used to save certain information, such as storing the contents of your shopping basket or noting the last time you visited a website.
Cookies are only used to store data. They are not used to do anything harmful like start a process or infect your computer.
There are number of cookies that are stored as soon as you visit our website. Some are from us and are necessary for certain functions of the website (like adding items to your basket), and others are by third-party websites such as Facebook or PayPal.
These cookies allow you to use our e‑learning platform:
Cookies don’t stay around forever and your web browser will eventually delete them. When a website stores a cookie, it states how long the cookie should stay on the computer for – this can be for the current visit only or for a period of time, for example one year. Our main cookie SessionID only stays on your computer while you are on our website. It is automatically removed when you leave our website.
You can choose to delete our, or any website’s, cookies from your web browser at anytime (for help on how to do this, go to http://www.aboutcookies.org). You can also set your web browser to not accept any cookies if you wish. You will still be able to view our web site, but you will not be able to purchase products, log in to your account, or benefit from personalised features.
We will contact you as soon as possible to confirm and set the date and time.