Customer care specialization

complete 48-hour online training

The Customer Care Specialization is a set of seven online courses designed to make you a skilled customer care specialist.

study when and where you like

Thanks to our state of the art e-learning platform and LIFETIME ACCESS, you can study whenever you want, wherever you want. Courses are easily accessible from any desktop computer, laptop, tablet or smart phone.

Learn on any device

What will you learn?

Developed by industry professionals, this specialization program will prepare you to take on the role of a skilled customer care specialist and provide top quality customer service.

Course 1 Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.

The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Course 2 Customer Support

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

With our “Customer Support” course, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

Course 3 Telephone Etiquette

The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop.

With our Telephone Etiquette course, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career.

Course 4 Contact Center Training

For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.

A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

Course 5 Handling a Difficult Customer

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.

With the Handing A Difficult Customer course, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this course, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Course 6 Anger Management

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management course will help teach participants how to identify their anger triggers and what to do when they get angry.

Course 7 Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. You will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this course.

The Stress Management course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. You will also understand what lifestyle elements you can change to reduce stress.

Diploma that matters

We take our Customer Specialization Diploma seriously and we want you to be proud to have earned it too. Unlike with many other online trainings, you will get the chance to actually demonstrate your knowledge through more than 500 questions and the 1000‑word case study as your final assignment, graded by our mentors.


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Customer Care Specialization Diploma

Exclusive offer
$169
Retail value: $449

Customer Care

Complete 48-hour online training

INCLUDING BONUS E-BOOKSoft skills - what everyone needs to know

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