Coaching and Mentoring
LevelAll levels
ContentText / video
Study time3-4 hours


You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Course Objectives

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles.
  • Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching.


Module One: Getting Started

Course Objectives

Module Two: Defining Coaching and Mentoring

What is Coaching?
What is Mentoring?
Introducing the G.R.O.W. Model
Case Study
Module Two: Review Questions

Module Three: Setting Goals

Goals in the Context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals
Case Study
Module Three: Review Questions

Module Four: Understanding the Realities

Getting a Picture of Where You Are
Identifying Obstacles
Exploring the Past
Case Study
Module Four: Review Questions

Module Five: Developing Options

Identifying Paths
Choosing Your Final Approach
Structuring a Plan
Case Study
Module Five: Review Questions

Module Six: Wrapping it All Up

Creating the Final Plan
Identifying the First Step
Getting Motivated
Case Study
Module Six: Review Questions

Module Seven: The Importance of Trust

What is Trust?
Trust and Coaching
Building Trust
Case Study
Module Seven: Review Questions

Module Eight: Providing Feedback

The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development
Case Study
Module Eight: Review Questions

Module Nine: Overcoming Roadblocks

Common Obstacles
Re-evaluating Goals
Focusing on Progress
Case Study
Module Nine: Review Questions

Module Ten: Reaching the End

How to Know When You’ve Achieved Success
Transitioning the Coachee
Wrapping it All Up
Case Study
Module Ten: Review Questions

Module Eleven: How Mentoring Differs from Coaching

The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship
Case Study
Module Eleven: Review Questions
Wrapping Up

Contact information

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