Anger Management
LevelAll levels
ContentText / video
Study time3-4 hours


Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management course will help teach participants how to identify their anger triggers and what to do when they get angry.

Course Objectives

  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • Negotiation and solution-building.
  • Reflect on one’s hot buttons and personal anger dynamics.
  • Learn and practice de-escalation techniques.


Module One: Getting Started

Course Objectives

Module Two: Understanding Anger

The Cycle of Anger
Understanding Fight or Flight
Common Myths about Anger
Case Study
Module Two: Review Questions

Module Three: Do’s and Don’ts

Unhelpful Ways of Dealing with Anger
Helpful Ways of Dealing with Anger
Case Study
Module Three: Review Questions

Module Four: Gaining Control

A Word of Warning
Using Coping Thoughts
Using Relaxation Techniques
Blowing Off Some Steam
Case Study
Module Four: Review Questions

Module Five: Separate the People from the Problem

Objective vs. Subjective Language
Identifying the Problem
Using “I” Messages
Case Study
Module Five: Review Questions

Module Six: Working on the Problem

Using Constructive Disagreement
Negotiation Tips
Building Consensus
Identifying Solutions
Case Study
Module Six: Review Questions

Module Seven: Solving the Problem

Choosing a Solution
Making a Plan
Getting it Done
Case Study
Module Seven: Review Questions

Module Eight: A Personal Plan

Understanding Hot Buttons
Identifying Your Hot Buttons
A Personal Anger Log
Personal Anger Log
Case Study
Module Eight: Review Questions

Module Nine: The Triple A Approach

Case Study
Module Nine: Review Questions

Module Ten: Dealing with Angry People

Understanding the Energy Curve
De-escalation Techniques
When to Back Away and What to Do Next
Case Study
Module Ten: Review Questions

Module Eleven: Pulling It All Together

Process Overview
Putting It into Action
Case Study
Module Eleven: Review Questions
Wrapping Up

Contact information

Thank you

We will contact you as soon as possible to confirm and set the date and time.

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